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Statsig uses automated tooling in the Slack Connect channel to triage and prioritize inbound support messages. All support at Statsig is done by actual, full-time engineers. While Statsig maintains a monitored support email, we strongly encourage Slack as the primary channel for support and communication to ensure the fastest response times.

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Preferred methods of raising a support request

  1. Slack message
  2. Email

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Standard vs Premium support

FeatureStandardPremium
Basic assistance during Statsig business hoursYesYes
Access to Statsig University certifications and webinar training sessionsYesYes
Access to Statsig’s global Slack community for best practices and peer insightsYesYes
Private Slack channel for up to 4 Customer members with direct access to Statsig support engineersNoYes
Priority support with 4 hour response time for high priority inquiries and 24 hour response time for all other inquiries during Statsig business hoursNoYes
Dedicated Account Manager to support ongoing needsNoYes
Quarterly check-ins with the Statsig team to align on goals and progressNoYes
Up to 4 data science consultations for advisory and experiment reviewsNoYes